Top Customer Support BPO Providers in Sri Lanka

Scicom Lanka – Pvt Ltd is a well-established provider of technology solutions and Business Process Outsourcing (BPO) services. Based in Colombo and with its main headquarters in Kuala Lumpur, Malaysia, the company delivers innovative solutions to businesses around the globe. Scicom Lanka offers complete end-to-end services that help organizations adapt to the digital world. Their expertise lies in offering integrated, modern strategies that support business growth and transformation. Their services span across digital strategy, technology advisory, English language training through their own Scicom Academy, and a broad range of BPO services designed for different industries.

Our people are at the heart of everything we do. As a global provider of customer experience (CX) solutions, we bring together people, technology, and data to help leading brands deliver exceptional service. With a team of 38,000 professionals across 12 countries, we draw strength from diverse backgrounds and experiences. Our shared values connect us across regions and roles, shaping how we work, make decisions, and create positive outcomes for our clients, our teams, and our stakeholders.

Sterling BPO is a dynamic Business Process Outsourcing (BPO) company operating from Australia and Sri Lanka, delivering high-quality outsourcing solutions to businesses in Australia and beyond. Since 2014, we have been helping organizations streamline their operations and achieve growth through innovative, efficient, and cost-effective BPO services. Over the years, our commitment to excellence has earned the trust of clients across various industries. Our mission is to deliver reliable, innovative, and affordable outsourcing solutions tailored to meet the unique needs of every client. We combine industry expertise, strict quality standards, and a focus on timely delivery to ensure outstanding results. With state-of-the-art infrastructure, deep business knowledge, and a team of skilled professionals, Sterling BPO is dedicated to providing top-tier services that help businesses thrive. Our team works closely with clients to design and implement the right solutions, consistently delivering reliable and seamless outsourcing support. Today, Sterling BPO proudly serves the Australian market with round-the-clock customer care services, ensuring continuous support every day of the year.

Port City BPO is a licensed Business Process Outsourcing company operating within the Colombo Port City Special Economic Zone (SEZ). We are officially approved by the Colombo Port City Economic Commission (CPCEC) under the Port City Economic Commission Act No. 11 of 2021. As an "Authorised Person," we benefit from a modern regulatory framework designed to simplify business operations and attract global investment. The CPCEC serves as the single-window facilitator, offering incentives and support to promote strategic economic activities. At Port City BPO, we deliver efficient, high-quality outsourcing solutions, powered by this dynamic and investor-friendly environment.

ProLabs Innovation (Pvt) Ltd is focused on reshaping how businesses handle data management and customer service. As a new and forward-thinking company, we combine technical expertise with a strong commitment to delivering outstanding client support. We believe that businesses succeed when they can smoothly integrate powerful data tools with dependable customer service. Our team is here to support organizations with effective, innovative methods to use data efficiently and improve overall customer experience. ProLabs Innovation stays ahead by embracing new technologies and finding smarter ways to meet changing business demands. More than just a service provider, we aim to be a trusted partner — helping companies grow, adapt, and achieve their goals through smart data strategies and dedicated service. Be part of our journey as we bring together accuracy in data management and excellence in client support. ProLabs Innovation — simplifying data, improving experiences.

Founded over 15 years ago as a family-owned business, Exetel is now part of the Super loop Group—one of Australia’s fastest-growing challenger telecommunications companies. Superloop, listed on the ASX since 2015, is driven by the goal of transforming the market by providing faster, more reliable internet services to homes and businesses across Australia. Both Exetel and Superloop operate using an advanced Infrastructure-on-Demand platform. This technology enables us to deliver superior network performance and customer service for residential, business, and wholesale clients.

Hiring doesn’t have to be hard. Many companies waste valuable time and resources trying to find the right talent—often ending up with average results. We do things differently. At Instinct, we help you build high-performing teams quickly and efficiently—no delays, no stress. Whether you’re a fast-growing startup or a large-scale enterprise, we help you scale smart while keeping costs in check. The businesses that partner with us? They grow faster, hire better, and stay ahead. Let’s get started on building your dream team.

Established in 2020, AUSO WORLD (PVT) LTD brings over a decade of industry expertise in IT operations and customer service. With roots in international software and solutions development, our team has hands-on experience in software engineering, system administration, VoIP-based call center solutions, infrastructure management, and both cloud and on-premise architectures. Our journey began in 2019 through strategic collaboration with a prominent software development firm and two leading BPOs in Sri Lanka. Today, AUSO WORLD is driven by a dedicated team of professionals committed to delivering reliable, efficient, and scalable IT and customer service solutions tailored to the needs of modern businesses.

Emapta is a global outsourcing solutions provider that helps businesses build dedicated offshore teams in key locations like Sri Lanka. By tapping into Sri Lanka’s rich pool of skilled professionals, Emapta enables companies to boost their competitiveness and expand their capabilities through tailored outsourcing services.

We are dedicated to helping businesses grow, innovate, and succeed. At TACT, we believe that the right business consultancy can make all the difference. Our experienced team brings fresh ideas, creative solutions, and industry expertise to every challenge. We offer customized business consultancy services and professional qualifications designed to meet your unique needs and drive exceptional results.