Top Technical Support BPO Providers in Sri Lanka

Founded over 15 years ago as a family-owned business, Exetel is now part of the Super loop Group—one of Australia’s fastest-growing challenger telecommunications companies. Superloop, listed on the ASX since 2015, is driven by the goal of transforming the market by providing faster, more reliable internet services to homes and businesses across Australia. Both Exetel and Superloop operate using an advanced Infrastructure-on-Demand platform. This technology enables us to deliver superior network performance and customer service for residential, business, and wholesale clients.

Established in 2020, AUSO WORLD (PVT) LTD brings over a decade of industry expertise in IT operations and customer service. With roots in international software and solutions development, our team has hands-on experience in software engineering, system administration, VoIP-based call center solutions, infrastructure management, and both cloud and on-premise architectures. Our journey began in 2019 through strategic collaboration with a prominent software development firm and two leading BPOs in Sri Lanka. Today, AUSO WORLD is driven by a dedicated team of professionals committed to delivering reliable, efficient, and scalable IT and customer service solutions tailored to the needs of modern businesses.

UDB Corporation (Pvt) Ltd, established in 2017 and headquartered in Colombo, is a technology-driven company offering innovative ICT products and solutions. With a focus on delivering specialized and high-impact technologies, UDB goes beyond traditional services to create real value for its clients. The company serves a diverse range of businesses—from emerging startups to established enterprises—helping them meet their evolving IT needs with reliable and effective solutions.

Our people are at the heart of everything we do. As a global provider of customer experience (CX) solutions, we bring together people, technology, and data to help leading brands deliver exceptional service. With a team of 38,000 professionals across 12 countries, we draw strength from diverse backgrounds and experiences. Our shared values connect us across regions and roles, shaping how we work, make decisions, and create positive outcomes for our clients, our teams, and our stakeholders.

Port City BPO is a licensed Business Process Outsourcing company operating within the Colombo Port City Special Economic Zone (SEZ). We are officially approved by the Colombo Port City Economic Commission (CPCEC) under the Port City Economic Commission Act No. 11 of 2021. As an "Authorised Person," we benefit from a modern regulatory framework designed to simplify business operations and attract global investment. The CPCEC serves as the single-window facilitator, offering incentives and support to promote strategic economic activities. At Port City BPO, we deliver efficient, high-quality outsourcing solutions, powered by this dynamic and investor-friendly environment.

At Aspire BPO, we specialize in delivering high-quality Business Process Outsourcing solutions tailored to help organizations succeed in today’s fast-paced and competitive environment. Since our inception, we have been dedicated to elevating outsourcing standards through a commitment to innovation, reliability, and client-focused service. With a strong foundation built on trust and performance, we proudly support businesses across various industries—driving efficiency, growth, and long-term value

Finserve is a trusted outsourcing partner with operations in Nepal, Dubai, and Sri Lanka, delivering a wide range of backend support solutions to businesses across multiple industries. Our focus is on helping organizations streamline their operations by handling essential support services, allowing them to concentrate on their core objectives. With a dedicated team of skilled professionals, we provide reliable and high-quality services including customer support, technical assistance, data entry, and back-office operations. Our commitment to excellence, transparency, and long-term collaboration sets us apart as a dependable outsourcing provider. By combining modern technology with industry best practices, we offer cost-effective and scalable solutions designed to support growth and improve efficiency. Choose Finserve as your outsourcing partner and unlock the full potential of your business.

Tetra BPO Technologies, headquartered in Colombo, Sri Lanka, is a trusted provider of Business Process Outsourcing (BPO) services designed to deliver exceptional value and performance. With a strong focus on customer satisfaction and operational efficiency, Tetra BPO supports businesses by offering cost-effective, high-quality outsourcing solutions tailored to a wide range of industry needs.

Softlogic Holdings PLC, recognized as one of Sri Lanka’s most progressive and respected business groups, began its journey in 1991 as a small software development firm with just 12 staff members. Since then, it has grown significantly, establishing a strong presence across key sectors including Information and Communication Technology (ICT), Healthcare, Retail, Financial Services, Automotive, and Leisure. Today, the company employs over 8,000 people and generates annual revenues exceeding USD 300 million. Its partnerships with prominent international organizations and multinational companies highlight its strong reputation and influence within the local market.