Konnecting you to your goals
With a global footprint and a leading position in the outsourcing industry, Konnect BPO enables many businesses to concentrate on their core operations. From its very inception in 2016, we at Konnect BPO have helped our clients achieve their business objectives and thrive in cutthroat marketplaces by providing ongoing, top-notch services and intensive outsourced solutions. We consist of 22+ prominent clients and 250+ staff strength answering 20000+ calls per day while located in a travel-friendly area for the employees. As a result of our global operations and rigorous adherence to all regulatory requirements, upholding these standards and adhering to all procedures, protocols, and processes are requirements that cannot be waived.
Category
Call Center
Headquarters
Dehiwala Colombo
No service information available
No case studies available
Click button to book a free consultation and connect with a CX360 Global representative. We'll match you with the right expert within our team.
Quality Evaluator , PickMe
Overall Rating
Quality Rating
Timeliness Rating
Communication Rating
Cost Rating
Formal structured process training for new recruited agents play a key role in maintaining consistent service quality. Both the QA team and team leads show openness to feedback and demonstrate a readiness to act on concerns raised. When issues are identified, real-time coaching is offered to support immediate improvement and reinforce best practices. Coordinating with Konnect is straightforward and hassle-free. To effectively address areas for improvement, a well-defined and structured QIP implementation is essential.
7/23/2025
Assistant Manager - Customer Service, Digital Mobility Solutions Lanka PLC | PickMe
Overall Rating
Quality Rating
Timeliness Rating
Communication Rating
Cost Rating
Review on Konnect BPO as our outsourced partner We've been collaborating with Konnect BPO to manage our call center operations, and overall, it has been a positive partnership. Strengths: Konnect BPO has been able to ramp up (and scale down) headcount relatively quickly in response to our volume changes. New batches go through formal onboarding and process training, which helps maintain baseline quality. The on-site management team and team leaders are generally open to feedback and willing to make adjustments when issues are raised. Regular data sharing and operational review meetings help keep both sides aligned on targets. Areas to improve: There are still gaps in managing head count effectively, maintaining consistent quality, and achieving key KPIs. Addressing these areas will help deliver a better experience for our stakeholders. Overall, Konnect BPO remains a cooperative and responsive partner, and with continued focus on these areas, I’m confident we can reach even higher service standards together.
7/23/2025