Privacy Policy

Introduction

Last Updated: May 10, 2025

Welcome to CX360Global. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

CX360Global ("we", "us", or "our") operates the website https://cx360.global (the "Website") and provides Business Process Outsourcing (BPO) matchmaking services (collectively, the "Services").

By accessing or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with the policies and practices described here, please do not use our Services.

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other regional privacy regulations.

Information We Collect

We collect several types of information from and about users of our Services, including:

Personal Information

This may include:

• Contact information (such as name, email address, phone number, and business address)
• Account information (such as username and password)
• Professional information (such as job title, company name, industry, and business size)
• Service preferences and requirements
• Information provided when you contact us or provide feedback

Usage Information

We automatically collect certain information about how you access and use our Services, including:

• Device information (such as IP address, browser type, operating system)
• Log information (such as pages viewed, time spent on pages, referring website)
• Location information (such as country, region, city)
• Clickstream data and other interaction data

Information from Third Parties

We may receive information about you from third parties, such as business partners, service providers, analytics providers, and advertising networks, to supplement the information we collect directly from you.

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services
• Process and fulfill your requests, such as connecting you with BPO providers
• Communicate with you about our Services, including sending updates, notifications, and support messages
• Customize your experience and deliver content tailored to your interests
• Analyze and understand how our Services are used to improve functionality and user experience
• Develop new products, services, features, and functionality
• Protect the security and integrity of our Services
• Comply with legal obligations and enforce our terms and policies

Legal Basis for Processing (for EEA, UK, and Switzerland)

If you are from the European Economic Area (EEA), United Kingdom, or Switzerland, our legal basis for collecting and using your personal information depends on the specific information concerned and the context in which we collect it. We primarily process your personal information:

• When we need to perform a contract we are about to enter into or have entered into with you
• When it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
• When we need to comply with a legal or regulatory obligation
• When we have your consent to do so

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided below.

Information Sharing

We may share your information in the following circumstances:

With BPO Providers

To fulfill the primary purpose of our Services, we share relevant information with BPO providers in our network when you request to be connected with them or express interest in their services.

With Service Providers

We share information with third-party vendors, service providers, and contractors who perform services on our behalf, such as data analysis, payment processing, email delivery, hosting services, and customer service.

For Business Transfers

If we are involved in a merger, acquisition, financing, or sale of business assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

For Legal Reasons

We may disclose your information if we believe in good faith that such disclosure is necessary to:

• Comply with relevant laws, regulations, or legal processes
• Protect the rights, property, or safety of CX360Global, our users, or others
• Detect, investigate, prevent, or address fraud, security, or technical issues
• Enforce our Terms of Service or other agreements

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

Cookies and Tracking Technologies

We and our third-party service providers use cookies, web beacons, and other tracking technologies to track information about your use of our Services. We may combine this information with other personal information we collect from you.

Types of Cookies We Use

• Essential Cookies: Necessary for the basic functionality of our Website.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Website.
• Functionality Cookies: Enable us to personalize content and remember your preferences.
• Targeting Cookies: Record your visit to our Website, the pages you visit, and the links you follow to provide more relevant advertisements.

Your Cookie Choices

Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place.

For more detailed information about cookies and how we use them, please review our Cookie Policy.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you
• Our legal obligations
• Applicable statutes of limitations
• Resolution of disputes
• Enforcement of agreements

When personal information is no longer needed, we securely delete or anonymize it.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication mechanisms
• Secure data storage and transmission protocols
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

In the event of a data breach that affects your personal information, we will notify you and the relevant authorities as required by applicable law.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

For Individuals in the EEA, UK, and Switzerland (GDPR)

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct inaccurate or incomplete information.
• Right to Erasure: You can request that we delete your personal information in certain circumstances.
• Right to Restrict Processing: You can request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: You can request that we transfer your personal information to another service provider in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to the processing of your personal information in certain circumstances.
• Right Not to Be Subject to Automated Decision-Making: You can request not to be subject to a decision based solely on automated processing.

For California Residents (CCPA/CPRA)

• Right to Know: You can request information about the personal information we collect, use, disclose, and sell.
• Right to Delete: You can request deletion of your personal information.
• Right to Opt-Out of Sale/Sharing: You can opt-out of the sale or sharing of your personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights.
• Right to Correct: You can request correction of inaccurate personal information.
• Right to Limit Use of Sensitive Personal Information: You can limit the use and disclosure of sensitive personal information.

For All Users

• Email Preferences: You can opt-out of marketing emails by following the unsubscribe instructions in the emails.
• Account Information: You can update your account information through your account settings.

To exercise these rights, please contact us using the contact details provided below. We may need to verify your identity before fulfilling your request. We will respond to your request within the timeframe required by applicable law.

Please note that there may be instances where we cannot fulfill your request, such as if it would impact the privacy of others, compromise confidential business information, or if we are legally prevented from disclosing certain information.

International Transfers

CX360Global is based in Sri Lanka, and we may transfer, store, and process your information in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

When we transfer your personal information to countries outside the EEA, UK, or Switzerland, we ensure that an adequate level of protection is afforded to it by implementing appropriate safeguards, such as:

• Standard contractual clauses approved by the European Commission
• Binding corporate rules for transfers within our corporate group
• Appropriate data transfer agreements incorporating data protection safeguards

For more information about how we transfer your personal information, please contact us using the contact details provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

If we make material changes, we will notify you through a notice on our Website or by sending you an email prior to the changes becoming effective, and we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

For users in the European Union, we have appointed a data protection representative who can be contacted at dpr-eu@cx360.global.